Citizens Advice Kensington and Chelsea handles more than 10,000 enquiries a year, and in one year helped over 3,500 residents secure almost £2.3 million in support.
Sitting on the board shows Marc, very directly, where public services are letting people down, and he brings that back into his council work.
He uses it as a councillor too. A constituent facing eviction came to him for help. Marc put her in touch with Citizens Advice and kept following up until she had proper support in place, rather than leaving it at the referral.
Marc believes the welfare system should help people help themselves, and good advice does exactly that. Sorting out a benefits claim, a debt or a problem with a landlord early often stops it turning into a crisis, and it costs far less than dealing with the crisis later.
Parts of this borough are among the wealthiest in the country, but plenty of families here are one bill away from real trouble. Citizens Advice is often the first place they go.
Citizens Advice Kensington and Chelsea gives free, independent and confidential advice on benefits, debt, housing, consumer problems and more. Call the Adviceline on 0800 144 8848 (9am to 5pm, Monday to Friday), or find drop-in times and other services on their website.